(vipmen.net) - A security and event-management company, based in Brandon, MB, can now rely on an improved communications infrastructure to manage its mobile workforce dispersed across the country
A security and event-management company, based in Brandon, MB, can now rely on an improved communications infrastructure to manage its mobile workforce dispersed across the country.
Outdoor Box Office Ltd. (OBO) says it experienced several benefits after replacing, last June, its previous peer-to-peer network with a new infrastructure based on Microsoft Small Business Server 2003 R2.
They include well-connected employees, better collaboration on projects, and more effective data sharing.
Microsoft Small Business Server is an integrated group of server products from Microsoft Corp. designed for running network infrastructure (intranet management and Internet access) of small and midsized businesses (SMBs).
OBO is a provider of security and event management products and services. Its event management offerings include coordinating admissions, parking, security, concession audits and information services. The firm also provides onsite security guards.
The company employs around 25 staff in two offices – in Brandon and Winnipeg – and 250 full-time security guards across Manitoba as part of its security service.
OBO staff managing an event move from their office to the event site for the duration of an event.
So the company needed to invest in an IT infrastructure that supported communication between remote employees, says Sean Farnell, president and CEO of OBO.
He said this capability is crucial because when traveling to these big shows, data that needed to be transferred to the firms payroll department sometimes got lost in transit.
Event planning aside, he said the security component of the business also required employee connectivity. A dispatch centre that tracks watch guards needed immediate access to information, such as site locations, on-duty staff, and level of guard training.
For instance, if someone calls in sick, the dispatch centre can identify which persons are trained to work at a particular site, and quickly find a replacement, says Farnell.
Prior to the implementation, e-mail communication depended on a third-party Internet service provider (ISP) that didnt reliably relay e-mails to mobile devices used by remote workers.
In addition, employees did not have access to the latest updates, and often had to wait until they returned to the office.
"It was causing havoc for our administration, human resources, and payroll people because information was not accurate, and would get lost during e-mail transfer," says Farnell.
The company chose C-Five Ltd., a Brandon, MB-based Microsoft partner specializing in small business, to create an IT infrastructure that would resolve these problems.
OBO initially considered using the messaging capabilities of an Exchange server, but after some discussion, realized the real need was for remote access, says Les Connor, president of C-Five. | 
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